Shipping policy

Each planner is made to order by hand in Ohio by our team. Keep the shipping and processing time in mind when choosing your planner start date. 

Orders CAN BE cancelled if your order hasn't shipped AND our estimated processing time is overdue. Orders can not be cancelled or changed once placed for any other reasons.

If you need to update your address, please email support@ivorypaperco.com as soon as possible and we will do our best to accommodate this request.
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After placing an order, orders typically will ship from our facility after our 7-10 business days of Processing. Our processing time varies by the season & demand, so processing times can fluctuate. (Processing Notes: Non-business days include Saturday, Sunday & holidays.)
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These times are only estimates and can vary. Processing times can vary at a greater frequency during the months of December & January. 
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Once shipped, your planner should arrive at your door within 1 to 4 days for US orders. 
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You will receive a tracking number via email after your order is ready to ship. If you placed an order and have not received your tracking information by the end of our estimated processing time, please email us at support@ivorypaperco.com. 

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