Shipping and Processing 

What To Expect

Each planner is made to order by hand in Ohio by our team. Keep the shipping and processing time in mind when choosing your planner start date. 

Shipping typically takes 2-3 days after a processing time of roughly 5-9 business days. Our processing time varies by the season and we will keep it up to date on this page.

 

( Processing Notes: Non-business days include Saturday, Sunday & holidays.)

You will receive a tracking number via email after your order is ready to ship. If you placed an order and have not received your tracking information by the end of our processing time, please email us at support@ivorypaperco.com

Returns & Exchanges

Return & Exchange Policy

 No returns.  Exchanges on damaged items .

 

Since each Ivory Paper Planner is made to order, our current policy only allows for exchanges on damaged goods only.

 

You have 7 days from the date of delivery to initiate an exchange by emailing us at support@ivorypaperco.com with your order number and images documenting the damage to your planner..  

Keep

in Touch

Find Us

P.O. Box 30387

Gahanna, Ohio 43230

614-407-3923

support@ivorypaperco.com

Office Hours

Mon - Fri: 9am - 5pm 

Sat: Closed

Sun: Closed

*Eastern Standard Time

© 2019 The Stinson Group LLC.