Returns & Exchanges

Return & Exchange Policy

No returns or exchanges after 30 days

 

Our current policy allows returns/exchanges for store credit on items that are not personalized under the following terms: 

 

You have 7 days from the date of delivery to initiate a return or exchange by emailing us at info@ivorypaperco.com with your order number and reason for return.

 

Your item must be returned unused and in the original packaging. Shipping costs are non-refundable.

 

Processing of Returns -

 

Once your return or exchange is received by our warehouse, it will take 3 - 7 business days to process the exchange or issue store credit.

 

 

If there is a problem with your order, or if you have any questions, please contact us at info@ivorypaperco.com

Keep

in Touch

Find Us

P.O. Box 30387

Gahanna, Ohio 43230

614-934-7102

info@ivorypaperco.com

Office Hours

Mon - Fri: 9am - 5pm 

Sat: Closed

Sun: Closed

*Eastern Standard Time

© 2019 The Stinson Group LLC.