Shipping and Processing 

What To Expect

Each planner is made to order by hand in Ohio by our team. Keep the shipping and processing time in mind when choosing your planner start date. Orders can not be canceled or changed once placed. If you need to update your address, please email support@ivorypaperco.com as soon as possible and we will do our best to accommodate this request.

After placing an order, orders usually will ship from our facility in 7-12 business days with processing and production times. Once shipped, your planner should arrive at your door within 1 to 3 days. Our processing time varies by the season & demand, so processing times can fluctuate. 

( Processing Notes: Non-business days include Saturday, Sunday & holidays.)

You will receive a tracking number via email after your order is ready to ship. If you placed an order and have not received your tracking information by the end of our estimated processing time, please email us at support@ivorypaperco.com. 

Returns & Exchanges

Return & Exchange Policy

 No returns.  No cancelations. Exchanges only on damaged items .

 

Since each Ivory Paper Planner is made to order, our current policy only allows for exchanges on damaged goods only. We do not offer cancelations or changes on orders. Processing times our the best estimate on when your planner will ship but this can be delayed during peak seasons. Delays in processing are not causes for cancelations as we provide our best estimate.

 

You have 7 days from the date of delivery to initiate an exchange by emailing us at support@ivorypaperco.com with your order number and images documenting the damage to your planner. 

 

Variations can occur during the printing process. These characteristics do not affect the usability of an Ivory Paper Planner and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.

 

Please refrain from sending multiple emails regarding the same issue; this duplication will cause us to create multiple tickets for the same issue and will cause confusion for our team.

 

If you have an issue, we want to help and hear from you! Please email support@ivorypaperco.com with concerns & we typically reply within 1-3 business days. 

Let's Be Pen Pals

Find Us

P.O. Box 30387

Gahanna, Ohio 43230

support@ivorypaperco.com

Office Hours

Mon - Fri: 9am - 5pm 

Sat: Closed

Sun: Closed

*Eastern Standard Time

© 2020 The Stinson Group LLC.