This Week In The Ivory Paper Co Pink House | February 26th
Happy Friday! We’ve made it through another busy week here at the Pink House and I wanted to provide you with more details about the progress we are making on the backlog of orders. For those of you who did not read last week’s update addressing the order delays, please feel free to read that here
I want to start by addressing some of the common questions I received after that post.
Updated Start Dates -
Many of you were concerned you would be missing valuable pages in your planner when we updated your planner start date, and I want to assure you that is not the case. For example, if you ordered an All In One 8 Month planner that was supposed to start in January, your planner will now start in March but will still be a full 8 months in length. So do not worry! You will always get the full length of what you initially paid for.
Customer Service Team Members -
Last week when I posted the initial update, we had over 10,000 open emails from all of our customers. I'm happy to report that as of today, Friday, February 26th, we have less 5,000 open emails. Your patience with response times has been greatly appreciated.
A few of you have reached out to me concerning interactions you’ve had with various members of our customer service team. As I mentioned in the initial update, we hired 6 new customer service team members in such a quick time frame and have been rapidly working on ramping up the effort to respond to all of your inquiries.